Privacy policy
At Âme Sauvage, protecting your personal information is very important to us. This Privacy Policy explains how your personal data is collected, used and protected when you visit our website, contact us or purchase an original artwork.
This Privacy Policy complies with applicable data protection regulations, including the General Data Protection Regulation (GDPR).
1. Personal Information We Collect
When you place an order through the Âme Sauvage website, we collect the information necessary to process and fulfil your purchase, including:
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Your name;
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Your email address;
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Your delivery and billing address;
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Your payment information.
When you make a payment by credit or debit card, your payment is securely processed by Shopify and/or trusted payment providers. Âme Sauvage does not have access to your complete payment card details.
We may also collect information when you contact us, subscribe to our newsletter, or communicate with us regarding your order.
2. How we use your personal information
Your personal information is used only for legitimate purposes, including:
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Processing and delivering your orders;
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Communicating with you regarding your purchase;
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Providing customer support;
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Managing invoices and accounting obligations;
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Sending newsletters or marketing communications when you have given your consent;
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Complying with legal and regulatory obligations.
Your personal information is never sold, rented or shared with third parties for their own marketing purposes.
3. Legal basis for processing your data
We process your personal information based on the following legal grounds:
Contractual necessity
We use your information to process your order, arrange delivery and provide customer service.
Consent
When you subscribe to our newsletter or agree to receive marketing communications, you provide your consent. You may withdraw your consent at any time.
Legal obligations
We may need to retain certain information to comply with accounting, tax or legal requirements.
4. Third parties who may receive your information
Your personal information is shared only when necessary to provide our services.
This may include:
Shopify and payment providers
Your payment information is securely processed through Shopify and trusted payment providers.
Shipping providers
Your delivery details may be shared with trusted carriers, such as DHL Express, to ensure the safe delivery of your artwork.
Accounting services
Your invoicing information may be recorded in accounting software used for bookkeeping and legal accounting purposes.
Legal requirements
We may disclose your information when required to comply with legal obligations, official requests or applicable laws.
5. Cookies & similar technologies
Our website uses cookies and similar technologies to ensure its proper functioning, improve your browsing experience and understand how visitors interact with our website.
Some cookies may be provided by trusted third-party services, including Shopify, payment providers and website analytics services.
These technologies may help us:
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remember your preferences;
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improve website performance;
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analyse website traffic;
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provide a smoother shopping experience.
Where required by applicable laws, you will be asked for your consent before non-essential cookies are activated.
You can manage or withdraw your cookie preferences at any time through our cookie management tools or your browser settings.
6. How long we keep your information
We keep your personal information only for as long as necessary to provide our services and comply with our legal obligations.
We may retain certain information in order to:
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comply with accounting and tax requirements;
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resolve disputes;
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enforce our agreements and policies.
Personal information is generally retained for a period of 4 years.
7. Your rights under GDPR
If you are located in the European Union or in another territory where GDPR rights apply, you may have the following rights regarding your personal information:
Right of access
You may request access to the personal information we hold about you and receive a copy.
Right to rectification, restriction and erasure
You may request that your personal information is corrected, restricted or deleted, unless we are required to retain it for legal reasons.
Right to object
You may object to certain types of processing, including marketing communications. If you withdraw your consent, we will stop processing your information unless there is another legitimate reason to continue.
Right to lodge a complaint
If you believe your personal information has not been handled correctly, you may contact the relevant data protection authority in your country.
8. Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Âme Sauvage
32 avenue des Guinguettes
66760 Bourg-Madame
France