Frequently asked questions (FAQ)
Are all artworks on the Âme Sauvage website original and unique?
Yes. Every artwork is an original painting, entirely hand-painted by Âme Sauvage.
Each painting is a unique piece and exists as a single original artwork. It is signed by the artist and also signed on the back of the canvas.
Every artwork is delivered with:
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a Certificate of Authenticity signed by the artist;
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an invoice confirming your purchase.
I am interested in purchasing a painting, but I am worried it may arrive damaged. What happens if this occurs?
Each artwork is carefully prepared and professionally packaged to ensure safe transport.
Paintings are individually protected with bubble wrap and secured inside high-quality packaging, using protective materials such as kraft paper and specialised art packaging when necessary.
All artworks are shipped with insurance covering their value.
In the unlikely event that an artwork arrives damaged, please contact Âme Sauvage as soon as possible and provide photographs of the packaging and the artwork. The situation will be handled with the carrier and an appropriate solution will be arranged.
If the parcel appears severely damaged, torn or opened upon delivery, we recommend refusing the delivery whenever possible so that the parcel can be returned and a claim can be made with the carrier.
Are the paintings ready to hang?
Yes. Each painting is prepared so that it can be displayed immediately.
A strong hanging system is installed on the back of the canvas, directly attached to the frame. The sides of the artwork are painted for a refined finish and an elegant presentation.
Which artworks are available in the online gallery?
All available artworks can be viewed in the “Paintings” section of the website.
When an artwork has been sold, it is marked as “Sold” and is no longer available.
The online gallery is updated regularly, and available artworks can be purchased directly through the product page using the “Add to cart” button.
How can I purchase an artwork?
Purchasing an artwork is simple:
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Select the painting you wish to acquire;
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Add it to your cart;
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Follow the checkout instructions.
Once your order and payment have been confirmed, your artwork will be carefully prepared for shipment.
Which payment methods are accepted?
Payments are securely processed through Shopify and trusted payment providers.
Available payment methods may include:
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Visa;
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Mastercard;
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American Express;
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Cartes Bancaires;
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Apple Pay;
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Shop Pay;
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PayPal.
Depending on your location, other payment options may also be available.
Card payments are protected through secure payment authentication systems, including 3D Secure where applicable.
How long does delivery take?
Your artwork is prepared for shipment as soon as payment has been received.
All paintings are shipped with DHL Express, allowing for fast and reliable international delivery.
Delivery times may vary depending on the destination country and customs procedures.
You will receive tracking information once your artwork has been dispatched.
Can I return a painting if it does not meet my expectations?
Yes. Customers may request a return within 14 days of receiving their artwork, in accordance with applicable regulations.
Please contact Âme Sauvage before returning an artwork.
For full details, please refer to our Returns & Refunds Policy.
I saw a painting that has been sold. Can you create the same artwork again?
No. Each painting is a unique creation, painted by hand and created with its own emotions and artistic expression.
A sold artwork cannot be reproduced identically.
However, Âme Sauvage may create a new commissioned artwork inspired by your preferences and the artist’s style. Each commissioned piece remains completely unique.
Please contact the artist at:
amesauvage.artistepeintre@gmail.com
to discuss your project.
Where can I see the artworks in person?
You are welcome to visit the Âme Sauvage studio in Bourg-Madame, Cerdanya, in the Pyrénées-Orientales region of France.
Visits are available by appointment only, with no obligation to purchase.
Please contact the artist a few days before your visit to arrange a suitable time.
Are artworks delivered with a Certificate of Authenticity?
Yes. Every original painting is delivered with a signed Certificate of Authenticity and an invoice.
The certificate confirms that the artwork is an original and unique creation by Âme Sauvage.
Each painting is also signed on the back of the canvas.
Do you have another question?
If you have any other questions, please feel free to contact Âme Sauvage:
Email: amesauvage.artistepeintre@gmail.com
WhatsApp / Phone: +33 6 16 94 52 59